Shipping & Returns

Returns Policy

You may return most new if Non-food Products, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping Policy

We ship to any address in the United States America. Note that there are country restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based or volume-based. The weight of any such item can be found on its product detail page, yet at times, based on shipper’s rules some products are considered to be “Shipping-weight rather than absolute weight, for example, Puffed Rice, this product weighs less but volume is high in such cases volume will be converted to weight by the shipping company and the price will vary from actual shipping cost estimated. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Why we ask for Zip Code when you came to SubziCart.com? When you give zip code, our system will understand the location of the user and prepare the backend process for frozen shipping, shipping distance, shipping rates etc.

There are three types of products on our website

1) Dry Goods: This includes all dry goods except rice items with more than 8 LB.

2) Frozen and Perishables. This includes products from the below three categories:

  • Frozen and refrigerated
  • Fresh Produce
  • Dairy

3) Bulk Rice Items: This includes all rice items with weight more than 8 LB.

Restrictions for Frozen Products and Fresh Produce: We do not ship Frozen products and Fresh produce to all locations in USA due to which our system ask for customer shipping zip code when you land up on Frozen/Fresh products pages, based on provided zip code it will enable you to browse and add to the cart. If your pages are water marked, they are not allowing you to ship to the desired zip code.

Please note that the below shipping rules are applicable for the following states - PA, NJ, NY, CT, MA, DE, MD, DC, VA.

Same Day Delivery & Instore Pickup:

At this point of time, SubziCart.com does not deliver same-day and instore pickup options. We are working on this model, and we will be announcing this model some time Q1 2024.

How Shipping rates are calculated:

  • 1. Dry Goods – If the Order value of dry goods is over and above $120, weight up to 30 LB, we offer free shipping,
    Example: Order value of dry goods is $ 130, and weight of the order is 30 LB or less, you are offered free shipping.
  • 2. Dry Goods – If the Order value of dry goods is over and above $120, and weight of the order over 30 LB, you will be charged 0.50 cents per every pound over and above 30 LB,
    Example: Order value of dry goods is $130, and weight of the order is 35 LB, you will be charged 50 cents per LB for each additional LB >30 LB. Additional shipping charge will be levied at $0.50/LB x 5 LB = $ 2.50.
  • 3. Dry Goods - Order value below $120, up to 30 LB - Regular flat rate shipping - $14.95,
    Example: Order value of dry goods is $50, and weight of the order is 25 LB, you will be charged flat rate shipping of $14.95 per order.
  • 4. Dry Goods - Order value below $120, over 30 LB - Regular flat rate - $14.95 + 0.50 cents per LB over and above 30 LB.
    Example: Order value of dry goods is $80, and weight of the order is 35 LB, you will be charged flat rate shipping $14.95 + $0.50 cents for 5 LB. Shipping charge = $14.95 + (5LB x $0.50/LB) = $ 17.45.
  • 5. Frozen and Perishables Shipping - Order value is below $120, Enable flat rate - Flat shipping rate - $14.95 + Handling Charge - $9.99. THESE RATES ARE APPLICABLE ONLY TO SHIPPING ZONES PUBLISHED (PA, NJ, NY, CT, MA, DE, MD, DC, VA.). All other shipping zones may require special handling therefore, additional packing and shipping charges may be applicable. Please contact us.
    Example: Order value of Frozen and Perishables is $ 80, you will be charged a flat rate shipping charges of $14.95 and a handling charge of $9.99. Total shipping cost = $14.95 + $9.99 = $24.94.
  • 6. Frozen and Perishables Shipping - Order value is above $120, we offer free shipping and a Handling Charge - $9.99. THESE RATES ARE APPLICABLE ONLY TO SHIPPING ZONES PUBLISHED (PA, NJ, NY, CT, MA, DE, MD, DC, VA.). All other shipping zones may require special handling therefore, additional packing and shipping charges may be applicable. Please contact us.
    Example: Order value of Frozen and Perishables is $ 130, you will be charged a handling charge of $9.99. Total shipping cost = $9.99.
  • 7. Bulk rice/atta/oils items: These items are charged at $0.70/LB.
    Example: Shipping cost of a rice bag of 20 LB would be 20 * $0.7 = $14
  • Please note that Frozen and Perishables requires a special handing of packaging, temperature control both inside out and freshness of the produce so that the product reaches safely for your liking as if you are shopping by yourself and bringing to your freezer or refrigerator.
  • Promotional Free Shipping: Sometimes bulk rice/atta/oil products are offered free shipping, look for free shipping signs on the products and take advantage of these items and order in bulk.